Consultancy Services

Our background in consultancy within the field of telesales, customer service and call centres is rich and varied, with our experience ranging from 200 seater call centres through to a Sole Trader having to set his own appointments and needing some advice as to how best cope with this!

Key to offering a professional consultancy service is the ability to grasp and understand the business issues at both strategic and operational level. This can only come from having a detailed understanding of what it takes to run a successful sales or service function and being able to demonstrate complete empathy with the challenges our clients' face. Communiqué can offer a wealth of experience in this field.

We have over 15 years experience in call centre start-ups (from finding the right premises onwards) through to successfully turning around non-performing telesales and customer serivce teams; We have successfully implemented a number of change management programmes whilst keeping staff fully motivated and focussed on success; We have successfully re-structured existing teams in accordance with a change in business focus; We have assisted companies in moving from an in-house to an outsourced function, whilst at the same time, making the transition smooth and seamless.

Our Consultants are able to offer (amongst other services:)

• Progammes for Planning & Implementing Change
• Project Management
• HR advice & support
• Interim Management
• Performance Management including Staff Motivation Incentives & Bonus Programmes
• Management of Recruitment Processes
• Implementation & advice on the use of Key Performance Indicators
• Staff Appraisal & Assessment

Contact us to find out how we can help your business