Call Centre Consultancy

We have over 15 years experience in call centre start-ups (from finding the right premises onwards) through to successfully turning around non-performing telesales and customer service teams. Communiqué as successfully implemented a number of change management programmes whilst keeping staff fully motivated and focussed on success.

Communiqué has also successfully re-structured existing teams in accordance with a change in business focus. We have assisted companies in moving from an in-house to an outsourced function, whilst at the same time, making the transition smooth and seamless.

Our call centre consultancy service includes:

• Progammes for Planning & Implementing Change
• Project Management
• HR advice & support
• Interim Management
• Performance Management including Staff Motivation Incentives & Bonus Programmes
• Management of Recruitment Processes
• Implementation & advice on the use of Key Performance Indicators
• Staff Appraisal & Assessment

Contact us as the first step in refreshing the running of your call centre.