Training Services

Communique can offer a wealth of training experience, not only gained in the classroom but also from our experience in managing large numbers of telesales, customer service and call centre teams. 

Key to offering successful training is understanding your business.  As part of our objective consultancy services, we are able to visit your premises and spend time with your people, listening to their sales calls and analysing what type of training we feel would be most beneficial, thereby saving you time and money on costly training that once completed, will never be used again.  We can offer advice on the most appropriate methods of training for your business, whether it be coaching, workshops or mentoring for key members of your management team, and identify the strengths & weaknesses of each team and individuals within it.

Through ongoing mentoring, we are able to help and support a Manager in understanding how to develop his team's newly acquired skills and to assist him in building on these skills further. This really ensures that the investment made in training staff will continue to pay dividends indefinitely. 

Communique are able to offer a large variety of courses by working with highly experienced and professional trainers.  Courses we can currently offer include:

• Appraisal
• Assertiveness Behaviour Analysis
• Coaching Skills
• Customer Service Skills
• Complaint Handling
• Face to Face Selling (SPIN)
• Handling Major Accounts
• Listening Skills
• Management & Leadership
• Negotiation Skills
• Presentation Techniques
• Problem Solving
• Recruitment & Selection
• Selling by telephone
• Train the Trainer
• Writing Training Courses

Contact us to find out how we can help your business