Sales Training

Your greatest assets are your people. By assessing their training needs and implementing a structured programme of coaching and mentoring, Communiqué can help unlock their potential and maximise your team’s performance.

Communiqué offers a wealth of training experience, not only gained in the classroom but also from our experience in managing large numbers of telesales, customer service and call centre teams.

Key to offering successful training is understanding your business. As part of our training service, we visit your premises and spend time with your people, listening to their sales calls and analysing what type of training we feel would be most beneficial, thereby saving you time and money on costly training that once completed, will never be used again.

Through ongoing mentoring, we are able to help and support managers in understanding how to develop their team's newly acquired skills and to assist them in building on these skills further. This really ensures that the investment made in training staff continues to pay dividends indefinitely.

Our current training courses with highly experienced and professional trainers covers:

• Appraisal
• Assertiveness Behaviour Analysis
• Coaching Skills
• Customer Service Skills
• Complaint Handling
• Face to Face Selling (SPIN)
• Handling Major Accounts
• Listening Skills
• Management & Leadership
• Negotiation Skills
• Presentation Techniques
• Problem Solving
• Recruitment & Selection
• Selling by telephone
• Train the Trainer
• Writing Training Courses

Contact us to find out how we can help your business