Here are just a few previous and current clients:
- Telewest Broadband
Leading the department through period of transition, including changes to employee terms and conditions whilst maintaining focus on sales target and achievement.
- OceanCall (Grenada) Inc
Operational management of 200 seat outsourced call centre based in the West Indies.
- IT Partnerships Ltd (IT Resellers)
Hands-on coaching and training of sales account managers with focus on increasing sales revenue.
- QXL.com (International Online Auctions)
Set up Telesales Team, including all aspects of recruitment and selection, provisioning of processes, target setting and creation of measurement/reporting tools.
- ICB Telecommunications
Heading up Corporate Services department in order to prepare for new challenges such as implementation of CRM, product diversity, new departmental structure and change in corporate image.
- OnCue Telecommunications
Planning and implementation of brand new 120 seat call centre to incorporate Telephone Account Management, Appointment Setting and Customer Service.
- PageOne Communications
Planning and leading change management programme to centralize all customer support and internal sales into one Customer Operations Centre.
- Coca Cola & Schweppes Beverages
- Boddington Group plc
- E & J Gallo Winery
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The Athena Network
Managing delegate recruitment programme for new business networking group by using telemarketing.
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