Quotes

“Working with Natalie enabled QXL.com to go from concept to implementation of a fully trained inbound/outbound telesales function within an 8 week period.

Natalie bought expertise of the telesales industry, required infrastructure and expert resourcing to achieve our stretching objectives. Furthermore her ability to understand and act upon our business needs, working closely with key internal stakeholders meant that she became a key part of our management team for the duration of the project. From project planning, through recruitment, training, systems and launch, Natalie enabled us to shortcut many learning curves and get a revenue driving initiative in place that was right first time.

This outsourcing solution paid back in financial terms within the first 3 months, whilst strategically we were able to step-change our customer acquisition programme creating additional scope for our next business development initiative.”
P Northing - UK Managing Director - QXL.com

“Gave complete confidence in ability to deliver and did!”
“Earned respect at all levels of the business.”
S Burgess - Telewest Broadband

“In her role as Telesales Director, Natalie developed a strategy and plan for our telesales business team and sales unit which she successfully implemented. Telesales was absolutely key for our business, so it was vital this plan would not only succeed first time but could be implemented in a very short period of time. Most important of all it would deliver the results we required. Once the plan had been agreed, Natalie recruited, trained and developed our telesales team which delivered results much faster than we were in fact anticipating. The professionalism of the team and infrastructure she put in place enabled us to grow and scale up the group as the business developed."
John Phythian - Sales Director - OnCue

"Superb, grasped the business requirements and made it happen. Professional through and through”
S Burgess - Telewest Broadband